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SEO

User Intent: Crafting Content Based on What Users Want and Need

To be successful with your SEO campaigns today, the most important thing to consider is user intent. Behind every search, there is an intention. People are looking for something in particular when they search, whether it’s the answers to their problems, information about available services, or sources for a product they want. If you want people to be able to discover your business online, your content must be optimized for user intent.

Google’s algorithm has come a long way in its ability to recognize user intent, and that’s how it serves the most relevant content to the user. As a result, understanding user intent as you create content will improve the relevance of your website, and thus go a great way toward improving your SEO.

Understanding the Types of User Intent

To create an SEO strategy based on user intent, you must first be able to tell the difference between the types of user intent. Search Google with the terms your audience will be looking for, and based on what you see, you’ll be able to determine the type of content users want to see at the various stages of intent.

Informational

In the informational stage, users are trying to gather more information about a topic or product, but are not ready to buy. This is where you’ll find how-to posts and tutorials particularly useful. There are generally no ads on these types of searches because there isn’t a particular product to buy.

Navigational

In the navigational stage, the user is looking for content to help consider their options, but still isn’t ready to buy. This is where you’ll find best of lists and the like, to help people make their decision. Options may contain links to buy, but the sites are not pushing making the sale too hard.

Transactional

At this stage, the user is ready to buy. They have their credit card in hand and are ready to purchase. They may search “where can I buy?” Most of the search results that will show up are from online stores that sell the product the user wants to buy. These sites are delivering product pages, because they know based on the nature of the query, the user already has the information they need.

Audit Your Existing Content

Now, you’ll take a look at whether or not your existing content matches the needs of your audience. You can do this with Google Analytics. Take a look at your top performing keywords. If you determine that your top performing keyword, “buy laptop”, a transactional keyword, leads to a blog post with tips on how to choose the best laptop for your needs, you’re not giving users what they want.

In this case, you should adjust your strategy so that people who search for “buy laptop” are taken to a product page instead of an informative blog post. This way, your users get what they are looking for, and you’ll get more conversions.

Look at your other blog posts. If users aren’t seeing them, start incorporating more informational keywords. And if your product pages aren’t showing up in the search results, add some transactional keywords to improve your ranking for that user intent.

Create Content with User Intent in Mind

Keywords are an important part of your SEO strategy, but they aren’t the only thing you need to consider. You must craft the content around the keywords, based on user intent. Because Google understands user intent, if your content doesn’t match the intent for your keyword, you won’t rank for it no matter how well other factors indicate that you should.

For instance, if you are targeting the long-tail keyword phases, “how to bake a cherry pie” but you stray from that subject in your blog post and it ends up being more about how to grow a cherry tree, you won’t show up in any results related to baking. Instead, your content will show up in searches related to gardening, which doesn’t match your target audience. You’ll get traffic both ways, of course, but without matching intent, that traffic won’t be targeted, which means conversions will suffer, and ultimately, so will your revenue.

Plan content for each type of user intent as this will help guide users through each stage of the buyer’s journey. That way, users will discover you in the informational stage, and they’ll find helpful content from you again once they move to the navigational phase. At this point, you’ll have built up some trust and credibility with the audience so you can nurture them all the way through buying your product or service.

Take a look at all the keywords you’re trying to rank for. Separate them into buckets based on intent. Create content that supports that intent, even if it means reworking, or completely scrapping your existing content. Each time you conduct keyword research to find more potential ranking opportunities, make sure you first understand the intent of the keyword.

Knowing (and making use of) user intent will make your SEO strategy that much more successful. By following this advice, you’ll be serving your audience with highly useful content at the right stage of the journey, and will keep them coming to your site. It’ll go a long way toward ensuring those people become your customers, and start referring more customers to you.

If you want help with crafting a user-intent based SEO strategy, you can reach out to the team here at Sachs Marketing Group.

Categories
SEO

Mastering Voice Search for Your SEO Strategy

The SEO industry is constantly changing as Google and other search engines seek to improve their user experience. One of the more recent changes we’re seeing is the rising popularity of voice search, particularly as it relates to local search. What used to be novelty is now a necessity as more consumers are on the go with their smartphones and tablets. Google says 20% of mobile searches are voice searches, but when you add in searches from personal assistant devices like Amazon Echo, Google Home, Siri, and Cortana, the actual percentage of voice searches is much higher.

Voice recognition is far more accurate than it used to be, which means it’s finally serving its purpose as a helper, rather than frustrating users to the point where they no longer use it. One report shows voice search accuracy has reached an impressive 92%. As consumers turn to personal assistant devices, voice search is reaching more every day consumers, so it’s no surprise we’re seeing an uptick in the number of searches.

If you’re a local business, it’s important to optimize your website for voice searches and the sooner, the better. One study shows 55% of teens between the ages of 13 and 18, and 41% of adults say they use voice search more than once a day. Their questions range from calling a contact, to finding local movie listings, to getting help with home, and even getting directions. The study also revealed people tend to use voice search when they are multi-tasking. 54% of teenagers use their voice search while they are socializing with friends, while 23% of adults say they use it for hands-free searching while they cook.

Perhaps what’s more interesting is that by 2020, nearly 1/3 of searches will take place without a screen, meaning we’ll see an increase in the number of smart speakers – which by that year is estimated to reach 21.4 million.

This means marketers have multiple ways to capitalize on voice search despite the fact that it’s still in its relative infancy.

Use Natural Language as Much as Possible

When people use voice search about a local business they want to go to, they will likely say something like, “Where is the best taco in San Diego?” (That’s a hard question to answer, of course, but, if you’re a restaurant serving tacos in the area, you want Google to choose you.) In this case, you’d optimize the content on your pages for “best taco in San Diego.” The natural language to your site’s content will definitely help you appear in the voice search results.

If you want other ways to add natural language to your website, consider adding Q&A pages using various words and phrases people are actually known to speak, as opposed to phrases they’d type into a search engine. When you create the content for these pages, write them with a conversational tone, to ensure the keywords you use will resonate with the voice searcher. Ultimately, you need to talk how your users talk.

Don’t Ignore Other SEO Standard Best Practices

Whether you’re trying to get into the voice search results or not, you should still make sure you’re doing the basics like creating and submitting your sitemap, using schema and other microdata so Google and other search engines can learn what your content actually means, and so on. You can use structured data markup to address things like your address, phone number, hours of operation, prices, and even directions from major highways. Make all of that work for you – because that’s what your customers will be searching for. You’ll also want to still avoid flash, and focus clean and lean code to keep your website loading fast because usability will always matter.

Make Sure Your Website is Mobile-Friendly

Google considers mobile-friendliness a ranking factor and has for a while now, since more internet traffic comes from mobile devices than desktop devices. Since voice searches are coming from mobile devices, you need to make sure your website is mobile responsive and can be indexed. Check it with Google’s Mobile-Friendly Tool.

You can design your website with a responsive theme or install a plugin, if you’d rather not build a completely separate mobile version of your website. Mobile responsive themes will automatically adjust the elements on your website to fit the visitor’s screen, regardless of their screen size or resolution.

Double-Check All Your Local Citations

Many people who are searching for local businesses, regardless of whether they’re using voice or standard searches, often add the phrase “near me” to the end of their query. Your on-site SEO probably isn’t going to affect the results much. (Trying to rank for ‘best taco in San Diego near me” would mean some unnatural text in your content.)

When this happens, the search engines pay more attention to the user’s physical location, and that’s why it’s important for you to have current, accurate local citations in the main search engine’s local directories: Google My Business, Bing Places for Business, and Yahoo Places, at the very least.

When you’re setting up those directory listings, be as specific as you can when you choose your business category, since this can increase the chance that you show up in voice searches targeted to your local niche. To improve overall local SEO, keep your name, address, and phone number (NAP) data consistent across all those directories. Check the accuracy of your listings in other directories like Yelp, and if you don’t already have an established profile on those sites, search for and claim your listings, or create new ones.

Business Reviews

We’ve known for a long time that online reviews of your business can make or break your reputation. But the number of reviews your business has is a critical part of ranking in Google’s local map pack. And when a customer takes the time to leave a review for you, take the time to respond to it, especially if it’s a less than stellar review. You may not be able to make the negative comments go away, but you can at least show potential future customers that you’re paying attention and you care.

Google’s Not the Only Game in Town

Remember to think about what people are searching in Bing, too. Several platforms – including Cortana, Siri, and Alexa (Amazon Echo) use it, so you need to be, too. If you focus solely on Google, then you’re missing out on potential traffic from people who use those personal assistant devices at home.

Consider Searcher Intent

Mobile voice searches will use more natural language, making the long tail keyword even more important. You can brainstorm a list of naturally spoken questions people may ask about your product, service, or business.

I’ve already mentioned Answer the Public in other blog posts because it’s one of my favorite keyword research tools, but it’s really the perfect tool for this, too. Others you can use to help you brainstorm ideas for natural language phrases to include in your content include Question Samurai and StoryBase.

Beyond tools like this, your own analytics data is a great source of information about what your users are looking for. With Google Search Console reports, you can see what queries people are using to find your site – many of which use natural language. If you see a phrase or two that is bringing you a great deal of traffic, make sure to work those into your content.

Does Your SEO Strategy Need a Complete Overhaul?

Voice search isn’t new; it’s been around for a few years now, so the increased use doesn’t mean you need to completely rethink your current SEO strategy. It does, however, mean that you’ll need to make some adjustments to your content to make sure you have a fair shot at getting traffic from those voice searches.

Right now, analytics data cannot tell you whether the query came from a standard search or a voice search. It may never tell you, but then again with the direction voice search is moving in, it may be a feature we see rolled out in future.

Another study estimates half of all searches will be voice in 2020, so it’s important for businesses to get to work on it now, so they can be ahead of the game.

Are you working on optimizing for voice search? How is the process going for you? What’s holding you back? Tell me in the comments.

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